Privacy Policy

Mika Technologies, LLC ("Mika," "we," "us," or "our") operates the Mika AI Receptionist service ("Service"). This Privacy Policy explains what information we collect, how we use it, and your rights with respect to it. By using the Service, you agree to the practices described here.

1. Information We Collect

Account and Firm Information

When you register, we collect your email address, law firm name, practice areas, service counties, and notification preferences. This information is used to configure your AI receptionist and deliver intake notifications.

Call Data

When Mika answers a call on your behalf, we collect and store: the caller's phone number, the caller's name and contact information as provided during the call, the nature of the legal matter as described by the caller, call duration, a recording of the call, a transcript of the call, and an AI-generated summary of the call. This data is collected on your behalf as a business customer to provide the intake service.

Payment Information

Payment card information is collected and processed directly by Stripe, our payment processor. We do not store full card numbers. We retain Stripe customer and subscription identifiers to manage your account.

Usage Data

We collect information about how you use the Service, including login activity, dashboard interactions, and minute usage, for the purpose of operating and improving the Service.

2. How We Use Your Information

• To operate and deliver the Service, including answering calls and sending intake notifications
• To configure and maintain your AI receptionist
• To process payments and manage your subscription
• To send transactional emails, including intake notifications, usage alerts, and account communications
• To respond to support requests
• To detect and prevent fraud, abuse, and security incidents
• To comply with legal obligations

We do not sell your data or the data of your callers to third parties. We do not use caller data for advertising purposes.

3. Third-Party Service Providers

We share data with third-party providers as necessary to operate the Service. These providers are contractually bound to protect your data and use it only as directed by us.

Mobile phone numbers and SMS opt-in consent data collected in connection with the Service are not shared with third parties or affiliates for marketing or promotional purposes. This information is used solely to deliver the Service, including call notifications and caller-requested text messages.

4. Call Recordings and Caller Data

Call recordings and transcripts are stored securely and accessible only to authorized personnel of the firm associated with the call. We do not listen to, review, or use individual call recordings for any purpose other than delivering the Service and maintaining its technical operation.

You are responsible for informing your callers that their calls may be recorded and for complying with all applicable recording consent laws. See Section 5 of our Terms of Service for more detail.

5. Data Retention

We retain your account data and call records for as long as your account is active. If you cancel your account, we retain your data for 90 days and then permanently delete it. You may request earlier deletion by contacting us at hello@callmika.com.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security reviews. However, no method of transmission or storage is completely secure. We cannot guarantee absolute security and are not responsible for unauthorized access that results from factors beyond our reasonable control.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention obligations)
• Export your call data from your dashboard
• Opt out of non-transactional communications

To exercise these rights, contact us at hello@callmika.com.

8. Children's Privacy

The Service is intended for use by law firms and legal professionals. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has submitted information through the Service, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a notice in your dashboard. The effective date at the top of this page reflects the most recent revision. Continued use of the Service after changes take effect constitutes your acceptance of the revised policy.

10. Contact

Questions or concerns about this Privacy Policy? Contact us at hello@callmika.com or by mail at: